Terms of Service

1. Who provides FlowPSA and what these terms cover

FlowDevs LLC (“FlowDevs,” “we,” or “us”), 612 Gumtree St NE, Saint Joseph, MN 56374, provides FlowPSA. Contact us at clientsupport@flowdevs.io. These terms cover this website and FlowPSA evaluations unless a separate signed agreement or applicable Marketplace agreement governs the service. That agreement controls if it conflicts with these terms. The Privacy Policy explains our data practices.

An access request or walkthrough booking alone is not a purchase, guaranteed access, or service-level commitment.

2. United States availability and eligibility

FlowPSA is currently offered only in the United States, to U.S. organizations or operators with authority to enter an agreement. Do not misrepresent eligibility or circumvent an availability restriction. Access to the public website from another country does not mean the service is offered there.

3. Authorized use

FlowPSA holds records about your clients, their staff, and the work you do for them. Use it only for organizations you are authorized to serve, and give any notice your clients and staff are owed. You are responsible for the access you grant, the roles you assign, connected tools, approvals, configuration, and backups. Review proposed work, time, and invoices before approving them. AI suggestions, an approval, or a reported success are not guarantees that an action is correct or an invoice accurate.

Do not use FlowPSA for fraud, unauthorized access, harassment, illegal activity, bypassing another person’s permissions, or defeating approval controls. Do not send credentials, tokens, or client secrets through marketing or support messages.

4. Plans, payment, and third-party services

Published pricing is shown on the pricing page. Any purchase must show its price, billing interval, renewal, cancellation, and applicable refund terms before payment. FlowPSA prepares draft invoices for your review; it does not send invoices to your clients on its own, and you remain responsible for the invoices you post and send.

Connected AI, accounting, mail, cloud, payment, and other third-party services have their own terms and may have separate charges. We do not control their availability or change their data policies by linking to them.

5. Evaluations: no warranty or guaranteed availability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ANY FLOWPSA EVALUATION NOT COVERED BY A SEPARATE AGREEMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THEY WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

FlowPSA is not a backup service or an accounting system of record. Keep independent backups and your accounting records. No support conversation creates a warranty unless FlowDevs expressly agrees in a signed writing. Some states do not allow some warranty exclusions; those exclusions apply only where permitted and do not remove your nonwaivable rights.

6. Deployment in your Azure environment: shared security responsibility

For customer-deployed FlowPSA, the customer controls its Azure tenant, identities, role assignments, networking, secrets, backups, database, authorized operators, approval policies, and deployment of updates. Microsoft is responsible for the Azure infrastructure and services it supplies under its agreements. FlowDevs is responsible for the software and services it supplies and for its obligations under the applicable agreement and law. Hosting in your tenant does not eliminate FlowDevs’ obligations or make the product immune to vulnerabilities.

Support access to a customer’s tenant requires authorization or an existing delegated permission; do not grant broader access than necessary. Licensing, updates, billing, and integrations can involve external services as described in the Privacy Policy. Warranties, service levels, support commitments, and liability provisions for paid service are governed by the applicable agreement. None are created merely by a marketing description.

7. Limits of liability

For website use and evaluations not covered by a separate agreement, to the extent permitted by law, FlowDevs is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business opportunities, goodwill, or data, even if advised of the possibility. To the extent permitted by law, FlowDevs’ total liability for such claims will not exceed the greater of US $100 or the amount you paid FlowDevs for the affected service in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, or any liability or remedy that applicable law does not allow us to exclude or limit. Where an exclusion or cap is not permitted, it applies only to the extent lawful. A separate agreement controls liability for paid service.

8. Ending service and removing data

You may stop using FlowPSA and revoke connected tools at any time. Request account or data removal at clientsupport@flowdevs.io; we verify the request before deleting data. Data inside a customer deployment is removed by the customer. The Privacy Policy describes necessary retention exceptions.

We may restrict or suspend access when reasonably necessary to address abuse, a security risk, a material violation, nonpayment for a paid service, or a legal obligation. We may change or discontinue features. Where practicable, we will give notice of a material service discontinuation and an opportunity to stop use or cancel; applicable law and any paid-service agreement still govern refunds and required notice.

9. Changes, disputes, and other terms

These terms are governed by Minnesota law, without its conflict-of-law rules, except where applicable law requires otherwise. Courts with jurisdiction in Minnesota may hear disputes, subject to any nonwaivable right to bring a claim elsewhere. Nothing here requires arbitration or waives a right to bring a small-claims action.

We will identify revisions with a new effective date and provide notice of material changes through the service or another appropriate channel. Changes do not retroactively remove accrued rights. If a provision cannot be enforced, the remaining provisions continue to apply. Contact us using the address above to raise a concern or request a copy of the version you accepted.