Time & Timesheets
Time in FlowPSA is built to be trusted by the people who bill from it.
Example: Alex at Acme MSP logs 45 billable minutes to an Acme Corp ticket, submits the week on Friday, and a Billing user approves it on Monday.
Capturing time
- Omni-Timer. A stopwatch in the top bar. It starts when you claim work and works across tickets, work orders, projects, tasks, and change requests. Stopping it opens a quick form for notes and billable status.
- Manual entries. Log minutes against any work item.
- Agent time. When an MCP agent works a ticket, FlowPSA can convert its interaction time into a time entry marked as agent time. Billable agent time waits for a person to approve it.
Weekly timesheets
Every person and agent has a Monday to Sunday timesheet, in UTC. The Time workspace shows total and billable hours, active contributors, overtime past 40 hours, and each day's entries.
Each week moves through Draft, Submitted, Approved:
- Submitting locks every entry in the week and blocks backdated entries.
- Billing users and admins approve submitted weeks. Approval is what makes billable time eligible for invoices.
- Only an admin can reopen a submitted or approved week, with a reason. Reopening clears the approval.
- A week with time reserved by an invoice draft cannot reopen until the draft is voided.
Corrections leave a trail
Editing a time entry requires a reason. FlowPSA records a field-level diff of minutes, billable status, notes, and date, and writes an internal timeline event such as "Time entry adjusted from 60m to 45m by Alex (reason: call ended early)." Invoiced and paid entries cannot be edited.
Operators and agents edit only their own entries. Billing and admin roles can correct others.
Next
Approved time feeds Agreements & Invoices.
Related guides
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